F.A.Q's

1. When will I receive my goodies?
We try our best to ship all orders placed before 2pm out on the same day Mon - Fri. Please see our Delivery Options for full explanations of all our postage methods.
2. What payments methods are accepted?
Accepted payment methods:
VISA, MasterCard, Visa Debit, Delta, Maestro, PayPal
3. Is my customer information secure and private?
Bio8 Ltd. does not and will not disclose or share customer information with any other company, third party or affiliate. Your delivery details are stored securely and handled by relevant Bio8 staff only. At Bio8, we're against spamming and protect our customer information at all times.
4. I can't find what I'm looking for?
If you've tried browsing the categories and can’t find what you're after; try searching through the search facility using various keywords. Maybe you just don't have the official name i.e. the textured plain webbing you’re looking for is actually called grosgrain. Try emailing us on enquiry@bio8.co.uk with a description and we'll let you know if we have it and where you can find it on the web site.
5. Is there a Bio8 shop or showroom?
We are currently an online shop only. We exhibit throughout the year at various shows; please subscribe to our newsletter & keep up-to-date with our latest events.
6. I may want this item again, will you still have it?
Most of our standard and classic items are constantly repeatable but some styles introduced that are trend orientated are only available for a limited time so there will be occasions when a product cannot be repeated. The first step is to check out the web site, enter the product code (from your invoice) in the search facility. This will return the item if it's still available via the site. If you cannot find the item you require on the site, contact us at enquiry@bio8.co.uk with the product number and we'll research if it's still available.
7. Can I add to my wish list over a period?
You can browse and add and subtract from your wish list indefinitely. The list is reactive, so will reflect current stock information and any price changes, and so you know all information in your wish list is up to date.
8. Can I add items to my order?
Whilst shopping on the web site and at any time through the check out you can add and subtract items from your shopping basket. If you have already placed your order and paid for the goods, it is most likely too late to add items to your order. Orders are printed out as soon as received and sent for picking and packing. Most orders are fully picked and packed within the first day and boxed and sent to the dispatch warehouse.
9. Can I cancel an order?
Whilst shopping on the web site and at any time through the check out you can add and subtract items from your order. If you have already placed your order and paid for the goods, it is most likely too late to add items to your order. Orders are printed out as soon as received and sent for picking and packing. Most orders are fully picked and packed within the first day and boxed and sent to the dispatch warehouse. However, if your items have not been processed, we will issue you a full refund.
10. Can I return my order?
If you’re not happy with your order, we will happily accept returns for a full refund. Please visit the returns policy for further instructions.